Wheel-Only Orders: Parcels are sent on a next-business-day service with either DPD or Parcelforce. Once your order is dispatched, you’ll receive a tracking number to follow its progress.

Wheel & Tyre Packages: Due to their size and weight, complete wheel and tyre packages are shipped via a pallet courier on a next-business-day service. Please note that pallet couriers are unable to provide a specific delivery time slot.

Wheel-Only Orders: We aim to dispatch all wheel-only orders within 1 business day. 

Wheel & Tire Packages: We aim to have the tyre packages built up, balanced and collected by the pallet courier within 3 business days.

All wheel and tyre packages are shipped via a pallet courier. We book a tail-lift service to ensure your delivery can be lowered to the kerbside.

Please be aware that this is a kerbside delivery only. If you do not have a place to store the pallet at your property, you may need to disassemble the pallet at the time of delivery.

If you notice any damage to your order that may have occurred during transit, you must immediately take photos of the damage and email them to us at sales@alloywheeldeals.com.

It is critical that you do not mount tyres to the wheels or bolt the wheels onto your vehicle, as doing so will void any potential damage claims.

We accept a variety of secure payment methods, including all major credit and debit cards, as well as PayPal. All transactions are processed through a secure gateway to protect your personal and financial information.

Yes this is possible, please contact us if you would like to collect the goods in person: sales@alloywheeldeals.com

You have 14 days from the date you receive your order to notify us if you wish to cancel your purchase.

Once you have informed us of your cancellation, you then have an additional 14 days to return the goods to us.

We will not accept returns for any products that have been used, fitted, or damaged in any way. To be eligible for a refund, all items must be returned in their original, unused condition.

If there is an issue with your order, such as an incorrect product or damage, please contact us immediately before mounting the wheels with tyres or fitting them to your vehicle.

The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or has been otherwise agreed upon in writing. We highly recommend using a tracked and insured shipping service when sending back your items. If the parcels are damaged on their return journey, it is the customers responsibility to make a claim with the courier that was used.

Once we receive and inspect your returned items, we will process your refund within 14 days. The refund will be issued back to your original payment method.